“Even the kindest and most well-intentioned teams have people problems. Sometimes it’s relatively simple to diagnose, such as when one boisterous team member constantly interrupts a quieter teammate. Most of the time, though, it’s a bit of a mystery why two people can’t communicate, don’t trust each other, and can’t resolve conflicts and move ahead. This book removes some of that mystery. Chock full of great stories and insights on developing emotional intelligence, it’s one I will keep within reach of my desk at work. An easy read with some handy tips on solving knotty people problems…what’s not to like?!”

Gwen Voelpel