“Whether you’re an internal or external coach, helping teams and leaders communicate and resolve conflict in an emotionally intelligent way has never been more important. As George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place”. This book and the corresponding field guide gives coaches practical tools and exercises to use with clients who need to demonstrate more empathy, connect more authentically, and achieve better outcomes. I will be using this book regularly in my leadership coaching and team building work!”

Amy Dunn